Terms & Conditions

Terms & Conditions

All content on this website is copyrighted to the RMTAO unless otherwise specified.  By accessing this website, you are agreeing to the Terms of Use established for this site by the RMTAO.  We also invite you to review all of the policies governing RMTAO.com. 


By using RMTAO.com or RMTFind.com, you are agreeing to the Terms of Use outlined herein.

All users without limitation agree to these terms and conditions of use such that www.RMTAO.com, www.RMTFind.com, and www.RMTFind.ca (the "websites") and the Registered Massage Therapists' Association of Ontario ("RMTAO") its Directors, officers, employees and agents disclaim all express and implied warranties with regard to the websites and all goods or services purchased directly from the websites, including without limitation any implied warranties of (i) merchantability, (ii) fitness for a particular purpose, (iii) non-infringement, (iv) the results that may be obtained from the use of the website; or (v) as to the accuracy, timeliness or completeness of any information. The websites and all such information, services, and materials are provided "as is" and "as available" without warranty of any kind.

In no event shall RMTFind and the RMTAO or its Directors, officers, employees, agents, suppliers, and licensors be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, or any damages whatsoever resulting from any accident, injury, loss of use, business, data or profits, litigation and the like whether based on product liability, breach of contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages. With respect to goods or services purchased directly from websites, RMTFind and the RMTAO's liability, in any case, is expressly limited to replacement of defective goods or, at RMTFind and the RMTAO's election, to the repayment or crediting to you of an amount equal to the purchase price of the goods. You acknowledge and agree that the limitations set forth above are fundamental elements of these terms of use and the site would not be provided to you absent such limitations.

Under no circumstances will RMTFind and the RMTAO or any other party involved in creating, producing, or distributing the Website be liable for any damages that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, including without limitation those that result from acts of God, communications failure, theft, destruction, or unauthorized access to RMTFind and the RMTAO records, programs or services.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions, liability is limited to the fullest extent permitted by law.

The directors, officers, employees, agents, suppliers or licensors, of RMTFind and the RMTAO do not have the authority to verbally amend the above disclaimers or limitations of liability, or to add any warranties.

Although RMTFind and the RMTAO uses reasonable efforts to include information, which is accurate and current, any price and availability indicated on the website is subject to change without notice. All prices are in Canadian dollars.

Although great care is taken in the production of the RMTAO.com and RMTFind.com websites, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.  The purchasers is required to pay the originally intended price for RMTAO products or services.


The RMTAO is committed to protecting the privacy of its members and users of RMTAO.com.  As such, we have established the following Privacy Policy governing our website.


To provide a clear statement of the RMTAO with respect to the collection, use and disclosure of personal information on and collected from the RMTAO Web site.


Personal Information

Information about an identifiable individual, but that does not include the name, position title, business address or telephone number of an employee of an organization. (Part 1, Section 2 of the Personal Information Protection and Electronic Documents Act.)



The Registered Massage Therapists' Association of Ontario is committed to protecting the privacy rights of all individuals who visit its website.  The RMTAO is committed to all major tenets of privacy protection and as such we will:

  • Only collect personal information that is necessary to the fulfillment of services or the delivery of services to our visitors and with the consent of the individual
  • Protect all personal information collected by the RMTAO and take all reasonable and proper measures to prevent its inadvertent disclosure
  • Not disclose information collected or maintained by the RMTAO without the prior written consent of the individual to whom the information pertains
  • Will allow any individual to view any personal information collected and/or maintained about them by the RMTAO provided the disclosure of that information does not violate the right to privacy of another individual.

Non-personal information

The RMTAO website may automatically record some general information about your visit, such as:

  • The Internet domain for your Internet Service Provider (ISP)
  • The Internet Protocol Address (IP Address) of the computer accessing the Web site
  • The type of browser (such as Internet Explorer, Firefox or Google Chrome) you are using
  • The type of operating system you are using (Windows, Unix, Linux, Macintosh)
  • The date and time you visit the site and the pages that you visit, along with the address of the previous website you were visiting if you came to our site through a link from another site.

The RMTAO uses this information for statistical analysis, to allow improvements to the site to make it more user friendly.  We may disclose aggregate data based on this information to our sponsors, clients or advertisers for promotional and/or auditing purposes.  This tracking system does not record personal information about the user.


The RMTAO Web site uses a tool called a “cookie”, which is a small data bit that is sent from the Web site to your computer and is stored on your hard drive (provided you have enabled cookies in your browser).  The cookie allows you to interact more effectively with the Web site by enabling the site to update you on changes since your last visit.  It is also helpful in developing content that responds to our visitors’ needs.

Links and Privacy

The RMTAO’s privacy statement applies only to the RMTAO website.  When you leave this site, the policies of the site you are visiting apply and the RMTAO assumes no responsibility for the content and/or operations of sites that are linked from this site.  Users are encouraged to review the privacy policy of all sites they visit.


The information contained on this site is copyrighted to the Registered Massage Therapists' Association of Ontario and may not be copied or duplicated without the express written consent of the RMTAO. 

The RMTAO reserves the right to change this privacy policy at any time and without notice.  This policy will be published on the RMTAO website.


The RMTAO.com has established this Pricing Policy which governs all financial transactions made with the Association, whether in-person or via the e-commerce capabilities of RMTAO.com.

All products and services offered by the Registered Massage Therapists' Association of Ontario (RMTAO) are priced in Canadian dollars.  While every effort has been made to ensure that this is clearly marked, any omission in this regard is covered under this policy.

All credit card transactions are also processed in Canadian dollars regardless of the sponsoring bank for the card.  Exchange rates are based on the policies of the sponsoring bank and exchange rates at the time of processing.

While the RMTAO makes every effort to ensure that all webpages promoting membership, products and services are accurate and up-to-date, in the event that there is a discrepancy between a price stated on a web page and the actual price charged by the Association, the actual prices will prevail. Individuals who no longer wish to purchase the product or service because of an error in advertised fees shall be eligible to a refund in accordance with the RMTAO’s Refund Policy.

Any questions or concerns regarding this or any policy governing RMTAO.com should be sent in writing to:

Executive Director/CEO
Registered Massage Therapists' Association of Ontario
1243 Islington Avenue, Suite 704
Etobicoke, ON  M8X 1y9
Facsimile: 416-979-1144
E-mail: info@rmtao.com


If you change your mind when purchasing a product or service from the RMTAO for any justifiable reason, we would be pleased to honour your decision and provide a refund upon written request, subject to the terms and conditions outlined below. Refunds are issued as either a credit to the credit card used for the original transaction or by cheque if the transaction was made by cheque, money order or cash.

Terms and Conditions

Membership: In accordance with the By-laws of the RMTAO, a refund for membership dues cannot be provided if the member resigns, is suspended or is expelled from the Association; however, individuals joining the RMTAO for the first time (new members) will be provided a 30-day window during which time they may seek a refund for membership and program fees.

Education: Fees paid for registering for any RMTAO education session (including the conference) will be refunded, less an administration fee, provided the written refund request is received at least seven (7) days prior to the delivery of the session. Written requests for a refund received within seven (7) days of the delivery of the session will not be refunded.

Products and Services: Services purchased under the Flex-membership program, except for Professional Liability Insurance premiums will be refunded according to the same terms and conditions of Membership (above). Purchase of a product or publication will be refunded provided the written request is received within 30 days of purchase and upon receipt of the product in good condition.

The premium for insurance is 100% retained, so should you decide to cancel there is no refund available.  

Requesting a Refund

To request a refund, please write or e-mail indicating the Order/Receipt Number and the reason for the refund request to:

Executive Director/CEO
Registered Massage Therapists' Association of Ontario
1243 Islington Avenue, Suite 704
Etobicoke, ON M8X 1Y9
E-mail: info@rmtao.com


The RMTAO has established a secure server for many of the functions within this website, including but not limited to updating personal information, accessing restricted web pages and conducting financial transactions with the Association.

You will know that you have entered the secure server when your URL becomes https://secure.rmtao.com.


At secure.rmtao.com we use the highest level of SSL encryption currently available to consumers. This ensures the safety and security of your credit card transactions. SSL ("Secure Sockets Layer") means that our server and your browser create and agree on an encryption key that will be used only for that particular session. Once established, this key encrypts all communication between our server and your browser.


To add accountability to these security measures, we have a "server certificate" issued to us by RapidSSL. RapidSSL is an SSL certificate authority on the Internet. They are a trusted third party authenticator. The certificate is a way for you to verify that you are really sending your card number to us, and not someone pretending to be us. Only we have that particular certificate.


With consideration to our encryption and accountability, it is safer to use your credit card online with secure.rmtao.com than it is to use it for mail-order transactions. If you still have concerns, you should review your credit card agreement or call the company that issues your card to ask about its policies regarding liability for fraudulent Internet charges.


This website uses a type of cookie called a "Session Cookie" to allow communication between your browser and the web server.  This type of cookie is very different from the persistent cookies used to track someone's activities on the internet.

These session cookies are essential to the proper function of this website. The site will not work properly if your browser does not accept Session Cookies.

What is a Session Cookie and how does it work?

Once you log in to the website, the server will place a small file on your computer called a Session Cookie. This file tells the webserver that that the person using this browser is logged in. Your security level for access to this website is controlled by this Session Cookie.

Every time your browser accesses a page on this website, the server will look for this small file and check to make sure that your browser is allowed to view it.  If the server cannot find the cookie on your computer, it will prevent your browser from displaying the page you requested. 

What is the difference between a Persistent Cookie and a Session Cookie?

There are two types of cookies, session cookies and persistent cookies. The key difference between the two is the time of expiration:

  • Session cookies expire at the end of the session. This means, when you close your browser window, the session cookie is deleted. This website only uses session cookies.
  • Persistent cookies do not expire at the end of the session. THIS WEBSITE DOES NOT use persistent cookies.

A session cookie may be created when you visit a site or portion of a site. The cookie exists for the duration of your visit. For example, a session cookie is created when you use the Personal Login to access secured pages. Depending on the settings in your browser, you may have the option to deny the session cookie; however, if you deny the cookie you may have trouble using the site which relies on that cookie.

Session cookies are no longer accessible after one of the following events:

  • The user logs out of a site or a portion of a site
  • The user shuts down the browser
  • The session is inactive for a specified length of time
  • The user starts a new Internet session on the same computer

A persistent cookie is used to store your preferences for use by a single site. A persistent cookie is stored each time you visit the web site that sent the cookie.